Every Google review answered in your voice, while you run your business.
You did the work. A customer wrote about it. We write the reply, in your words, in your tone, within one business day. Once a month you get one page that tells you what customers are really saying. No dashboard. No login. Nothing new to learn.
Get my hardest review answered free
Run by a named human in Ottawa. Replies within one business day.
What you get
- Every review answered. A reply to every new Google review, written in your voice, within one business day.
- Good reviews and hard reviews. Short, human, and specific to what the customer actually said. Never copy and paste filler.
- Sensitive reviews held for your eyes first. Anything with a legal threat, a health or safety claim, or a discrimination claim is never answered until you say so.
- One page a month. A report with the themes in your reviews, the complaints that repeat, and the words customers use when they praise you.
- Your voice, on record. A voice profile built from your own words, so replies sound like you, not like a robot or an agency.
Sample work
Sample work. Drafted from real public reviews of an Ottawa dental clinic to show the standard. The clinic is not a client, and nothing was posted.
A happy customer, 5 stars, Google review
I can’t recommend Smiles on Sparks enough! Dr. Bahara and her team truly transformed my perspective on dental care.
Melissa, thank you. “Transformed my perspective on dental care” is about the best thing anyone could say about us, and Dr. Bahara and the team will be thrilled to hear it. We are glad you found us. The team at Smiles on Sparks.
A hard one, 2 stars, from the clinic’s Demandforce page, drafted to the same standard
I did not feel like my teeth were deeply cleaned. I am hoping that on my second visit, this should be done.
Emile, thank you for saying this plainly, and for sticking with us since 2018. A cleaning should never leave you wondering if it was done properly. At your next visit, please ask us to walk through the cleaning step by step as we go, and if anything feels rushed or missed, tell us on the spot and we will make it right that day.
The service itself covers Google reviews. The second sample comes from the clinic’s public Demandforce page and is shown only to make the drafting standard easy to judge.
How it works
- You answer a short intake form and share a few samples of how you write. It takes about 20 minutes, once.
- We build your voice profile and send you the first replies to approve, so you can hear how it sounds.
- After that, replies go out within one business day. You can stay hands off, or ask to see hard ones first. Your call.
- On the first business day of each month, your one page report lands in your inbox.
Hard reviews are never on autopilot
Every review passes a safety gate before a reply is written. The lane decides who acts.
Praise and plain complaints about waits, price, parking, or hours. We draft the reply in your voice and it goes out within one business day.
Mixed reviews, a staff member named, a claim we cannot verify, a refund demand. We draft the reply, then a person checks the facts before anything is posted.
Legal threats, health or safety claims, discrimination claims, extortion, or private data in a review. These are never auto answered. You get the review, a private note on the risk, and your options. You decide.
The monthly page
One page, once a month, built only from your reviews. No dashboard to learn, nothing to log into.
- Where you stand. Your rating and review count, and where the rating sits against the lines customers use to choose.
- How fast you answered. Your reply rate and reply speed, next to what customers expect.
- What people praise. Praise themes, counted, in your customers’ own words.
- What keeps going wrong. Complaint themes that repeated, counted, so patterns are hard to miss.
- The one fix. The single change that would remove the most complaints next month.
- Proof of work. The month’s replies, listed, so you can check every one.
One flat price
$99 per month
One location, every Google review, replies plus the monthly one page report. No setup fee. No contract. Cancel by email any time. If the first month does not feel worth it, tell us and we will refund it.
Start with a free draft of my hardest review
Extra locations are $49 per month each. Two extras exist, and both are quoted in plain words before any work starts: coverage of another platform, such as Yelp or TripAdvisor, and a one time catch up pass over reviews posted before your start date. Neither is ever added to your bill unquoted.
Questions before you start? Email support@kollaztoolz.com. We reply within 1 business day.
Service starts the day your intake is done and your voice profile is approved. Replies cover Google reviews posted after your start date. Reports cover the calendar month. This service writes replies and reports. It does not remove reviews, and no one honest can promise that.
What we will never do
- Never write or buy a fake review. Ever.
- Never argue with a customer in public.
- Never auto reply to a sensitive review. A person decides, every time.
- Never promise a higher rating. We promise replies and clear reports. Ratings are earned by your work, not by copy.
Frequently asked questions
I do not write well. How can replies sound like me?
We build your voice from samples you already wrote: emails, texts to customers, your website, even how you talk. We match your words, your sentence length, and how you sign off. You approve the first batch before anything goes live.
What if a review is unfair or false?
We reply calmly, state nothing we cannot back up, and invite the person to talk offline. If a review breaks Google’s rules, we flag it for removal and tell you what we did. We never invent facts about a customer.
What about a really bad one, like a legal threat?
It stops with us. You get the review, a draft, and a plain note on the risk, and nothing is posted until you decide. Some reviews should not be answered fast. They should be answered right.
Do I need to install or learn anything?
No. There is no dashboard and no login. Replies arrive by email, ready to post, or we post them for you when you grant access in Google. The report is one page, in your inbox.
How many reviews does $99 cover?
Every Google review for one location, whether two arrive in a month or twenty. If your volume ever grows past what one operator can answer well inside a business day, we will talk before any price changes. No surprises.
Can I cancel?
Yes, by email, any time. No exit fee, no phone call, no retention script.
What happens if you have an outage?
Your reviews live on Google, not in our system, so nothing is lost if we have an outage. If a delay ever threatens the one business day promise, we tell you the same day, clear the backlog oldest first with sensitive reviews first, and mark any late reply honestly in your monthly report.
Do you post the replies, or do I?
Your choice. Mode A: drafts arrive by email, ready to copy and post yourself. Mode B: you grant us access to your Google Business Profile and we post routine replies for you. Sensitive reviews are always held for your word first. You can revoke access at any time, and we never need your password.
Who writes the replies?
This is a named human run service: KOLLAZ in Ottawa, run by Valentin Iosif. Every draft is matched to your voice profile and checked by a person against a reply checklist before it goes out. Sensitive reviews are never posted automatically. A person decides, and on the hardest ones, you decide.